Support

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Frequently asked questions

Why does Sharpify need the camera?

Sharpify measures your visual focus using ARKit face tracking, which relies on the front TrueDepth camera to detect where you're looking. All processing happens on your device in real time — no images, face data, or gaze data are ever stored or transmitted. See our Privacy Policy for details.

How does the free trial work?

Your 7-day free trial starts when you first open the App. During the trial you have full access. After 7 days, an active Sharpify Monthly subscription ($4.99/month) is required to keep using the App.

How do I manage or cancel my subscription?

Subscriptions are managed by Apple. On your iPhone or iPad, open Settings → [your name] → Subscriptions, select Sharpify, and choose to manage or cancel. Cancellation takes effect at the end of your current billing period. To avoid the next charge, cancel at least 24 hours before your current period ends.

How do I restore a purchase?

On the subscription screen in the App, tap Restore Purchases while signed in to the Apple ID you used to subscribe.

The timer keeps resetting — is that a bug?

No, that's the training. When you look away from the center, the session timer resets on purpose. Holding your gaze is exactly the skill Sharpify helps you build.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com to request one.

Contact

For anything else, reach us at [email protected].